If your vehicle was towed from private property in Plano or Dallas, here's exactly how to get it back — what to bring, what it costs, and your rights. We're open 24 hours.
Call with your plate or VIN. We'll tell you which lot, the address, and current charges.
Valid photo ID plus proof you're entitled to the vehicle. Out-of-state & out-of-country IDs accepted.
Open 24 hours. You may retrieve belongings and ID from the vehicle even before paying.
Major cards and cash accepted. Once charges are paid, your vehicle is released on the spot.
Texas storage facilities must verify identity and right to possession before release.
Valid state or federally issued ID. IDs from another country are accepted.
Registration, title, or documentation showing you're entitled to the vehicle.
Notarized power of attorney if claiming for someone else. Out-of-state notarizations accepted.
Major credit cards, debit cards, and cash.
Under Texas Occupations Code Ch. 2308 you may request a hearing to challenge a private-property tow.
You're entitled to a written, itemized statement of every charge.
Retrieve personal property and ID from the vehicle before paying.
Complaints may go to TDLR: tdlr.texas.gov, (800) 803-9202, PO Box 12157, Austin, TX 78711.